Privacy policy

Last Updated: [ November 15, 2025]

Introduction

Welcome to FocusHardware! We are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit our website https://icabinetknobs.com/ and purchase our brass cabinet handles and related products.
By accessing or using our Website and Services, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy. We comply with applicable data protection laws, including the General Data Protection Regulation (GDPR) for users in the European Union (EU) and the California Consumer Privacy Act (CCPA) for California residents.

1. Information We Collect

We collect personal and non-personal information to provide and improve our Services. The types of information we collect include:

1.1 Personal Information

  • Contact Information: Name, email address, phone number, shipping address, and billing address (provided when placing an order or contacting customer service).
  • Order Information: Order number, product selections, purchase history, payment method details (processed via PayPal; we do not store your PayPal account credentials or credit/debit card data).
  • Communication Data: Content of emails, messages, or other communications you send to us (e.g., return requests, customer support inquiries).

1.2 Non-Personal Information

  • Website Usage Data: Pages visited, product views, browsing duration, device type (e.g., smartphone, laptop), operating system, IP address, browser type, and referral source (collected via Google Analytics 4 [GA4]).
  • Cookies and Tracking Technologies: We use cookies (small text files stored on your device) and similar tracking tools (e.g., Google Ads cookies) to personalize your experience, track marketing performance, and optimize product recommendations. You can disable non-essential cookies via your browser settings, but this may limit some Website functionalities.

2. How We Use Your Information

We use the collected information for the following legitimate purposes:
  • Process and fulfill your orders (e.g., ship products, send order confirmations, track deliveries).
  • Provide customer support (respond to inquiries, handle returns, refunds, or exchanges).
  • Improve our Website and Services (analyze user behavior via GA4 to optimize navigation, product offerings, and user experience).
  • Market and advertise our products: Track the performance of our Google Ads campaigns (via conversion tracking) and send promotional communications (you can opt out at any time).
  • Ensure website security: Detect and prevent fraud, unauthorized access, or other security risks.
  • Comply with legal obligations (e.g., tax reporting, responding to legal requests).

3. Data Sharing and Disclosure

We do not sell, rent, or share your personal information with unrelated third parties for marketing purposes without your explicit consent. We may share your information with trusted third parties only to support our business operations:
  • PayPal: To process payments securely (PayPal’s privacy policy governs the handling of your payment data; visit https://www.paypal.com/us/webapps/mpp/ua/privacy-full for details).
  • Google Services: Google Analytics 4 (GA4) and Google Ads to track website traffic, measure ad performance, and optimize marketing. Google’s privacy policy applies to data shared with these services (https://policies.google.com/privacy).
  • Shipping Carriers: Yanwen,USPS, FedEx, DHL, or other carriers to deliver your orders (we only share necessary shipping information: name, address, and phone number).
  • Legal Authorities: If required by law, court order, or regulatory request to protect our rights, safety, or the rights of others.

4. Your Data Protection Rights

4.1 For EU Users (GDPR Compliance)

If you are located in the EU, you have the following rights under the GDPR:
  • Right to Access: Request a copy of the personal data we hold about you.
  • Right to Rectification: Request correction of inaccurate or incomplete personal data.
  • Right to Erasure: Request deletion of your personal data (where we have no legal obligation to retain it).
  • Right to Restriction of Processing: Request that we limit the processing of your data (e.g., if you dispute its accuracy).
  • Right to Data Portability: Request a copy of your data in a structured, machine-readable format to transfer to another service provider.
  • Right to Withdraw Consent: Opt out of marketing communications or other consent-based processing at any time.

4.2 For California Users (CCPA Compliance)

If you are a California resident, you have the following rights under the CCPA:
  • Right to Disclosure: Request details about the personal data we collect, use, and share about you.
  • Right to Deletion: Request deletion of your personal data (subject to exceptions, such as legal obligations to retain data).
  • Right to Opt-Out: Opt out of the sale of your personal data (we do not sell user data to third parties).

4.3 How to Exercise Your Rights

To exercise any of the above rights, contact our customer service team at [Your Customer Service Email] with the subject line "Data Protection Request" and include your full name, email address, and relevant order details (if applicable). We will respond to your request within 30 business days.

5. Data Security and Retention

  • Security Measures: We implement industry-standard security measures (e.g., encryption, secure server hosting, access controls) to protect your personal data from unauthorized access, disclosure, or misuse. However, no online data transmission is 100% secure, and we cannot guarantee absolute security.
  • Data Retention: We retain your personal data only for as long as necessary to fulfill the purposes stated in this Privacy Policy, or as required by law. For example:
    • Order data is retained for 7 years for tax and legal purposes.
    • Marketing data is retained until you opt out of communications.
  • After retention periods expire, we securely delete or anonymize your data.

6. Third-Party Links

Our Website may contain links to third-party websites (e.g., shipping carriers, PayPal). This Privacy Policy does not apply to third-party websites. We are not responsible for the privacy practices or content of these websites. We recommend reviewing the privacy policies of any third-party sites you visit.

7. Children’s Privacy

Our Website and Services are not intended for children under the age of 13. We do not knowingly collect personal data from children under 13. If we become aware that we have collected data from a child under 13, we will promptly delete it. If you believe a child has provided us with personal data, please contact us at [Your Customer Service Email].

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. We will notify you of material changes by posting the updated policy on our Website (with a new "Last Updated" date) and, if required by law, via email. Your continued use of the Website and Services after the update constitutes acceptance of the revised policy.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us:
  • Email: sales@icabinetknobs.com
  • Phone: +86 15015953003   
  • Address: Unit 112,Building C,JinWan building market,XinXu,SanXiang,528463 ZhongShan,Guangdong,China
  • Response Time: We will respond to your inquiry within 24-48 business hours.